Privacy Policy
Our Policy
Thank you for choosing to be part of our community at Message Hub Inc., doing business as Message Hub (“Message Hub,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or how we handle your personal information, please reach out to us at support@messagehub.ai
When you visit our website or use our services, you entrust us with your personal information. Our services integrate with and consume data from other online platforms (such as Slack, Microsoft Teams, and others, collectively referred to as “Platforms”). When adding our services to these Platforms, we request permissions that allow us to access and share information like your account details, profile information, and settings from the relevant Platform. We take your privacy seriously and are dedicated to being transparent with you about how we handle your information.
This privacy policy is designed to clearly explain what data we collect, how we use it, and what rights you have regarding that data. We encourage you to read this policy carefully, as it contains important details. If any part of this privacy policy does not align with your preferences, we ask that you discontinue use of our website and services.
This privacy policy applies to all information collected through our website (such as Message Hub), and/or any related services, sales, marketing, or events (collectively referred to as the “Services”).
Please take the time to review this privacy policy to make informed decisions about sharing your personal information with us.
1. What Information Do We Collect?
Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us, such as your name, address, contact information, passwords and security data, and payment information.
We collect personal information that you voluntarily provide to us when you register for our Services, express interest in learning more about us or our products and services, participate in activities on our Services, or otherwise contact us.
The personal information we collect depends on the nature of your interactions with us and the Services, the choices you make, and the products and features you use. The types of personal information we collect can include:
Credentials. We collect passwords, password hints, and other security information used for authentication and account access.
Payment Data. We collect the necessary information to process your payment when you make a purchase, such as your payment instrument number (e.g., credit card number) and the associated security code. All payment data is securely stored by Stripe. You can review their privacy policy here: Stripe Privacy.
All personal information you provide to us must be true, complete, and accurate. If there are any changes to this information, you must notify us promptly.
2. How Do We Use Your Information?
In Short: We process your information for purposes based on legitimate business interests, fulfilling our contract with you, complying with legal obligations, and/or with your consent.
We use the personal information collected via our Services for a variety of business purposes as outlined below. We process your personal information for these purposes based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. Below, we detail the specific processing grounds we rely on for each purpose.
We use the information we collect or receive:
To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as Google or Facebook), we use the information you’ve allowed us to collect from those third parties to help create and log into your account, in order to perform our contract with you.
To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you’ve shared with us for marketing purposes, if this aligns with your preferences. You can opt out of our marketing emails at any time.
To send administrative information. We may use your personal information to send you updates about products, services, new features, or changes to our terms, conditions, and policies.
To deliver targeted advertising. We may use your information to create and display content and advertisements (and collaborate with third parties who do the same) tailored to your interests and/or location, and to measure their effectiveness.
To request feedback. We may use your information to ask for feedback and to contact you regarding your use of our Services.
To manage user accounts. We may use your information to manage your account and keep it running smoothly.
To deliver services to the user. We may use your information to provide you with the service you’ve requested.
To respond to user inquiries and offer support. We may use your information to address your inquiries and resolve any issues you encounter with our Services.
For other business purposes. We may use your information for other business purposes, like data analysis, identifying usage trends, evaluating the effectiveness of our promotional campaigns, and improving our Services, products, marketing, and your overall experience. We may store this information in an aggregated and anonymized form, so it is not linked to individual users and does not contain personal information. We will not use identifiable personal information without your consent.
3. Will Your Information Be Shared With Anyone?
In Short: We share information only with your consent, to comply with laws, to provide services, to protect your rights, or to fulfill business obligations.
We may process or share your data based on the following legal grounds:
Consent: We may process your data if you have given us explicit consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: If we have entered into a contract with you, we may process your personal information to fulfill the terms of our agreement.
Legal Obligations: We may disclose your information when legally required to comply with applicable laws, governmental requests, a judicial proceeding, court order, or legal process, such as responding to a subpoena or complying with national security or law enforcement requirements.
Vital Interests: We may disclose your information if we believe it’s necessary to investigate, prevent, or take action on potential violations of our policies, suspected fraud, threats to safety, illegal activities, or as evidence in litigation we are involved in.
More specifically, we may need to process or share your personal information in the following situations:
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services on our behalf and need access to such information to carry out that work. These services may include payment processing, data analysis, email delivery, hosting services, customer support, and marketing. We may also allow selected third parties to use tracking technologies on the Services, enabling them to collect data on your interactions with the Services over time. This information may be used to analyze data, assess content popularity, and better understand online activity. Unless stated in this Privacy Policy, we do not share, sell, rent, or trade your information for third-party promotional purposes.
Business Transfers. We may share or transfer your information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
Third-Party Advertisers. We may engage third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites, collected through cookies and other tracking technologies, to serve targeted ads related to goods and services you may find of interest.
4. Do We Use Cookies & Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. For more details on how we use these technologies and how you can manage or refuse certain cookies, please refer to our Cookie Policy.
5. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will retain your personal information only for as long as needed to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal obligations). No purpose in this policy will require us to keep your personal information for longer than the duration of your account with us.
When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If that’s not possible (for example, if your information is stored in backup archives), we will securely store it and isolate it from any further processing until deletion becomes possible.
6. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We’ve put in place appropriate technical and organizational security measures to safeguard the personal information we process. That said, it’s important to remember that no online system is 100% secure. While we take every precaution to protect your data, transmitting personal information to and from our Services is done at your own risk. We recommend accessing the Services only from a secure environment to minimize potential risks.
7. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect personal data from or market to children under the age of 18. By using our Services, you confirm that you are at least 18 years old, or that you are the parent or guardian of a minor who is at least 13 years old and consent to their use of the Services. If we discover that we have collected personal information from a user under the age of 18, we will deactivate the account and take reasonable steps to delete that data as quickly as possible. If you believe we may have collected information from a child under 18, please contact us at support@messagehub.ai
8. What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time.
If you are a resident of the European Economic Area and believe that we are processing your personal information unlawfully, you have the right to file a complaint with your local data protection authority. You can find their contact details here: EUROPA.
Account Information
If you would like to review, update, or delete your account information, or if you wish to terminate your account, you can:
- Reach out to us using the contact details provided.
Upon your request to terminate your account, we will deactivate or delete your account and its information from our active databases. However, certain information may be retained in our records to prevent fraud, resolve issues, assist with investigations, enforce our Terms of Use, and comply with legal obligations.
Cookies and Similar Technologies: Most web browsers are configured to accept cookies by default. If you prefer, you can adjust your browser settings to remove cookies or reject them. Please note that doing so might affect the functionality of some features or services within our platform. For opting out of interest-based advertising, visit Your Ad Choices.
Opting Out of Email Marketing: You can unsubscribe from our marketing emails anytime by clicking the “unsubscribe” link in the emails we send or by contacting us directly using the information below. Once you unsubscribe, you will no longer receive marketing emails. However, please note that you will still receive service-related emails that are necessary for managing and using your account. If you’d like to opt-out of other communications, feel free to:
- Contact us using the details provided below.
9. Controls For Do-Not-Track Features
Most web browsers, as well as some mobile operating systems and apps, offer a Do-Not-Track (“DNT”) feature or setting that you can activate to express your preference not to have your online browsing activities tracked or collected. Currently, there is no universal standard for recognizing and honoring DNT signals. As such, we do not respond to DNT browser signals or other similar mechanisms that communicate your choice not to be tracked online. If a standardized system for online tracking is established in the future, we will update this privacy policy to inform you about how we handle such signals.
10. Do California Residents Have Specific Privacy Rights?
In Short: Yes, if you’re a California resident, you have certain rights regarding access to your personal information.
Under California Civil Code Section 1798.83, also known as the “Shine The Light” law, California residents have the right to request information about the categories of personal data (if any) we’ve shared with third parties for direct marketing purposes, as well as the names and addresses of those third parties. You can make this request once a year, free of charge. If you’re a California resident and would like to exercise this right, please send your request in writing using the contact details below.
If you’re under 18, live in California, and have a registered account with us, you have the right to request the removal of any unwanted data you’ve posted publicly on the Services. To make such a request, please reach out to us with your email address and a statement confirming your California residency. We’ll work to ensure the data is no longer publicly visible on the Services, though please note that it may not be fully or permanently removed from our systems.
11. Do We Make Updates To This Policy?
In Short: Yes, we’ll update this policy as needed to stay in line with applicable laws.
We may update this privacy policy periodically. The updated version will be marked with a new “Revised” date, and the updated version will take effect as soon as it’s accessible. If we make significant changes to this policy, we may notify you either by posting a prominent notice of those changes or by directly reaching out to you. We encourage you to check this privacy policy regularly to stay informed about how we’re protecting your information.