Anti-Spam Policy
Effective Date: Jan 26, 2025
SMS Spam, Mobile Spam, Text Messaging Spam… Message Hub is committed to keeping it off your mobile phone.
Our Policy
The Message Hub group text messaging system allows only verified opt-in subscriptions. This ensures that all subscribers can easily and permanently opt-out of unwanted SMS communications. You can opt-out either from our website or by sending a text message to the short code 858585 (or 393939 for Canada) with the word ‘STOP’, ‘REMOVE’, ‘OPT OUT’, or ‘CANCEL’.
Our Definition of Spam
We define any unsolicited, unexpected, or unwanted text message as Spam. We do NOT allow the use of third-party lists, whether consent has been gathered or not. We believe that any communication sent to a subscriber about an unrelated subject that the subscriber did not request should be considered Spam.
Message Hub Anti-Spam Policy
Message Hub follows a strict ANTI-SPAM policy for all communications. This means we do not condone unsolicited text messages, notifications, alerts, or any messages that you may receive from someone who should not have your mobile number. If you experience abuse or spam, please notify us immediately with the sender ID, your mobile number (to be removed), the date and time you received the message, and the contents of the message.
To report any abuse or violations of our service, please contact us with your comments or complaints. Your report will be registered, and the client will be investigated for any violations of our Anti-Spam Policy. Rest assured, your identity will remain confidential.
Anti-Spam Policy Enforcement
According to our terms and conditions, clients agree NOT to use Message Hub to send unsolicited text messages or spam. When clients incorporate a list, they agree to the Opt-In only policy for that list. All text messages sent through Message Hub are tracked, and numbers can be removed from the sender’s list if necessary. We support Opt-Out / Remove / Unsubscribe functionalities, which allow clients to remove mobile numbers at any time.
Message Hub maintains an Opt-Out list to prevent clients from adding numbers that have previously opted out. We also maintain a Global Block List. If we suspect any violations of our Anti-Spam policy, we will contact the client and discuss the options available, which may include a warning or the termination of service. To the best of our knowledge, our system adheres to ALL state and national laws regarding unsolicited bulk/group text messages.
SPAM & ABUSE REPORT: Opt-Out / Remove / Unsubscribe
If you wish to remove yourself from any list, please email us at abuse@messagehub.ai with ‘OPT-OUT’, ‘UNSUBSCRIBE’, ‘STOP’, or ‘REMOVE’ in the subject line. You may also reply directly to the text message you received using any of the aforementioned keywords. Finally, you can send a text containing the word ‘STOP’ to 858585 (or 393939 for Canada) from your phone.
If you experience abuse, please include your mobile number, the date and time you received the message, and the contents of the message. You will be removed from that list, and the client will be restricted from adding your mobile number to their list in the future.
For any concerns, please email us at: abuse@messagehub.ai